Landscape

AI Agent Landscape

Frameworks, platforms, and standards shaping AI-powered customer support in 2026. A reference for anyone in support who wants to understand what's available.

2026-04-02·10 min read

Developer Agent Frameworks

Open-source frameworks for building custom AI agents and multi-step workflows

8major open-source agent frameworks actively maintained
44.6kGitHub stars for CrewAI, the most-starred agent framework
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2026-04-02·9 min read

Support Agent Platforms

Turnkey AI agent products built specifically for customer support teams

66%average resolution rate for Intercom Fin across 6,000+ customers
$0.99per successful resolution — Intercom Fin's pricing model
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2026-04-02·8 min read

Orchestration Standards

MCP and A2A — the two protocols shaping how AI agents connect to tools and to each other

6+major agent frameworks with native MCP support
2open standards defining agent interoperability (MCP and A2A)
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2026-04-02·9 min read

Key Trends in AI for Support

Multi-agent systems, voice agents, human-in-the-loop, and observability — the trends shaping 2026

1,445%surge in multi-agent system inquiries (Q1 2024 to Q2 2025)
40%of enterprise apps expected to feature task-specific agents by end of 2026
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