Benchmarks
Helpdesk Public Seat Price
A dated list-price snapshot is useful for budgeting, not for declaring a cheapest platform. Zendesk's figures below require annual payment; Intercom's help documentation lists monthly full-seat costs. Included channels, AI, security, collaborator seats, usage, and add-ons differ across tiers, so normalize the actual requirements and billing term before calculating total cost of ownership.
What is Helpdesk Seat Price? Read the definition| Figure | Segment | Source | Year |
|---|---|---|---|
| $19 | Zendesk Support Team, per agent/month paid yearly; public list price | Zendesk pricing | 2026 |
| $55 | Zendesk Suite Team, per agent/month paid yearly; public list price | Zendesk pricing | 2026 |
| $115 | Zendesk Suite Professional, per agent/month paid yearly; public list price | Zendesk pricing | 2026 |
| $39 | Intercom Essential, per full seat/month; public help-center price | Intercom, Seats | 2026 |
| $99 | Intercom Advanced, per full seat/month; public help-center price | Intercom, Seats | 2026 |
| $139 | Intercom Expert, per full seat/month; public help-center price | Intercom, Seats | 2026 |
Benchmarks describe other teams, not yours. Read them as a sanity check on direction, not a target to hit — the right number depends on your channel mix, customers, and how you define the metric.
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