Benchmarks
Support AI Public List Price
Support AI is sold in incompatible units. Outcome and automated-interaction prices apply to autonomous work; per-agent prices apply to copilots. Even identically named units can count handoffs, workflows, or customer silence differently. Treat this as a July 2026 market snapshot, map each definition to the same workload, and compare cost per independently verified correct resolution.
What is Support AI List Price? Read the definition| Figure | Segment | Source | Year |
|---|---|---|---|
| $0.99 / outcome | Intercom Fin AI Agent; vendor-defined outcome, minimum commitment may apply | Intercom pricing | 2026 |
| $29 / agent / month | Intercom Copilot, billed annually; public list price | Intercom pricing | 2026 |
| $35 / agent / month | Intercom Copilot, billed monthly; public list price | Intercom pricing | 2026 |
| $50 / agent / month | Zendesk Copilot, paid yearly; public list price | Zendesk pricing | 2026 |
| $27 / month for 30; then $1.50 each | Gorgias Basic AI Agent allocation and automated-interaction overage; base helpdesk charge separate | Gorgias pricing | 2026 |
Benchmarks describe other teams, not yours. Read them as a sanity check on direction, not a target to hit — the right number depends on your channel mix, customers, and how you define the metric.
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