The statistics library
386 sourced numbers on customer support
The figures cited across reports, landscape guides, benchmarks, and dispatches — each traceable to its linked source and context. Repeated figures stay separate when their publication context differs. Copy a citation or share a number straight to LinkedIn.
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76.7
76.9
80
78
76
68
88%
89%
< 40 seconds (strong); ~2 min average
20-80 seconds
7-12 hours (average); < 4 hours (top performers)
< 60 minutes (target)
7 hours 4 minutes
16 minutes
82 hours (3 days 10 hours)
43 hours (1 day 19 hours)
17 hours
70%
78%
76%
71%
65%
80%+
50%-90%
6 min 10 sec
3-5 min
4 min 45 sec
6.6 min
7-10 min
5-7 min
6-8 min
$1.84
$13.50
$17-25
$8-15
$10-16
$0.50
57% of leaders expect up to +20% over 1-2 years
14%
~45%
40-60%
~45% (median), ~65% (top quartile)
~23%
17%
37%
44%
27%
12%
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