Assess

Find what to automate — with data.

Score case complexity, automation potential, and repetition patterns. Build a data-driven automation roadmap based on real support data.

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Capabilities

Everything you need

Built for production. Designed for simplicity.

Repetition Analysis

Identify highly repetitive case patterns that are prime candidates for automation.

Complexity Scoring

Score cases on a complexity scale to separate simple automatable cases from complex ones.

Automation Potential

Score each case type's automation feasibility based on complexity, volume, and value.

Readiness Report

Generate a comprehensive automation readiness report with ROI estimates.

Pattern Detection

Find recurring resolution patterns that can be codified into automation rules.

Priority Ranking

Rank case types by automation impact — highest ROI opportunities first.

Integration

Simple to use

Assess automation readiness of support cases.

Full API Reference
assess_example.py
import httpx

resp = httpx.post("http://localhost:8013/api/v1/readiness", json={
    "cases": [
        {"subject": "Password reset", "resolution": "Sent reset link"},
    ],
})

API

Endpoints

Clean REST APIs. No SDK required.

POST
/api/v1/complexity
Score case complexity
POST
/api/v1/automation
Score automation potential
POST
/api/v1/repetition
Analyse repetition
POST
/api/v1/readiness
Generate readiness report
GET
/health
Service health check

Learn more about Assess

Explore how this AI capability can transform your support operations.

Read the Guide Industry Reports