Analytics and reporting tools for QA analysts and support analysts who need to measure, score, and understand what's happening across the support operation.
We get it
These are the problems that slow you down. We built tools to solve them.
Metrics live in different tools — pulling a unified view takes hours of spreadsheet work.
Reviewing conversations one by one doesn't scale and introduces scorer bias.
By the time a pattern shows up in weekly reports, the damage is already done.
Demonstrating the impact of quality improvements requires rigorous before/after data.
Products
The simpli services that matter most for support analysts and qa analysts.
Automated conversation scoring against configurable rubrics — consistent, unbiased, scalable.
Learn moreTrack customer sentiment trends and escalation risk across every interaction.
Learn moreReal-time metrics dashboards with historical data, anomaly detection, and custom reports.
Learn moreExtract entities, issues, and action items from conversations at scale for trend analysis.
Learn moreAudit knowledge base quality — find duplicates, contradictions, and coverage gaps before deploying AI.
Learn moreDiscover themes and emerging topics across case data.
Learn moreScore case complexity and automation potential — build a data-driven automation roadmap.
Learn moreToolkit
Everything you need in your day-to-day, powered by the simpli platform.
Automated quality scoring with per-dimension breakdowns and actionable feedback.
Track quality, sentiment, and operational metrics over time with configurable date ranges.
Aggregate sentiment data into customer health scores and identify at-risk accounts.
Automatic alerts when metrics deviate from normal patterns — catch issues in real-time.
Export structured data in CSV, JSON, or directly to your analytics warehouse.
Build custom metric views with flexible grouping by agent, team, topic, and channel.
Claude Skills
Claude Code skills built specifically for support analysts and qa analysts. Run them directly from your terminal.
Identify patterns in quality scores, sentiment, and volume data over a specified time period.
Run a QA evaluation on a conversation against your configured rubric and get detailed feedback.
Create a formatted report from Pulse metrics with key highlights, trends, and recommendations.
Scan recent metrics for statistical anomalies and flag deviations that need attention.
Explore AI capabilities tailored for your role and start your adoption journey.