Oversight and coaching tools for team leads and managers who are responsible for day-to-day team performance, quality, and morale.
We get it
These are the problems that slow you down. We built tools to solve them.
You can't listen to every call or read every ticket — finding coaching moments is a needle-in-a-haystack problem.
Balancing workload across the team while accounting for absences, skill levels, and SLA targets.
Some agents are great, others struggle — without data it's hard to know where to invest coaching time.
Breaching SLAs has real consequences, but preventing breaches requires proactive, not reactive, management.
Products
The simpli services that matter most for team leads and managers.
Automated QA surfaces the conversations that need your attention — focus coaching where it matters.
Learn moreLive dashboards show team performance, SLA status, and volume forecasts in real-time.
Learn moreEscalation risk detection lets you intervene before frustrated customers churn.
Learn moreIntelligent routing ensures tickets go to the right agent based on skills and workload.
Learn moreHandoff briefs give the receiving agent full context when tickets are escalated or transferred.
Learn moreToolkit
Everything you need in your day-to-day, powered by the simpli platform.
AI-prioritised list of conversations that need human review, ranked by quality score and risk.
Real-time view of team metrics — response times, resolution rates, CSAT, and SLA compliance.
Per-agent quality trends with specific, actionable coaching recommendations.
Forecast ticket volume and compare against team capacity to prevent SLA breaches.
Live feed of conversations with rising escalation risk — intervene before they blow up.
Individual agent performance cards with quality scores, productivity metrics, and trend lines.
Claude Skills
Claude Code skills built specifically for team leads and managers. Run them directly from your terminal.
Generate a summary of your team's performance over a given period — quality, volume, CSAT, and SLA metrics.
Pull the top conversations flagged by automated QA and get a summary of what needs coaching.
Generate personalised coaching notes for an agent based on their recent QA scores and conversation patterns.
Compare current ticket volume and forecasts against team capacity and flag any staffing gaps.
Explore AI capabilities tailored for your role and start your adoption journey.