Tools and AI skills built for the people on the front line — service reps and technical support specialists who handle tickets every day.
We get it
These are the problems that slow you down. We built tools to solve them.
Answering the same questions drains time that could go to complex issues.
Knowledge bases are large — locating the correct answer under pressure is hard.
Knowing when to escalate (and when not to) is a judgment call with no safety net.
Jumping between tools, tabs, and tickets fragments focus and slows resolution.
Products
The simpli services that matter most for service reps and technical support.
Tickets arrive pre-classified with priority and category so you can jump straight to resolving.
Learn moreGet context-aware draft responses grounded in your KB — review, tweak, send.
Learn moreSemantic search finds the right article by meaning, not just keywords. Faster answers, fewer escalations.
Learn moreReusable templates with smart variables that auto-fill from ticket context.
Learn moreInstantly summarise long threads into key points and action items.
Learn moreHandle multilingual tickets seamlessly with real-time translation and language detection.
Learn moreYour AI copilot — contextual suggestions, KB articles, and next-action recommendations while you work.
Learn moreToolkit
Everything you need in your day-to-day, powered by the simpli platform.
AI-generated draft replies grounded in conversation history and knowledge base articles.
Semantic search across your entire knowledge base — find answers by meaning, not keywords.
Browse and apply Jinja2 templates with automatic variable interpolation from ticket context.
Instantly summarise long conversation threads into key points and action items.
Smart checklists that verify all required info is captured before escalating to Tier 2.
Turn resolved tickets into draft knowledge base articles to fill documentation gaps.
Claude Skills
Claude Code skills built specifically for service reps and technical support. Run them directly from your terminal.
Generate a context-aware response draft using conversation history, customer profile, and relevant KB articles.
Semantic search across the knowledge base to find the most relevant articles for the current issue.
Condense a long conversation thread into key points, customer sentiment, and recommended next steps.
Find and render the best matching macro template with variables auto-filled from ticket context.
Explore AI capabilities tailored for your role and start your adoption journey.