Executive intelligence for directors, VPs, SVPs, and EVPs who need to understand support performance at the organisational level and drive strategic decisions.
We get it
These are the problems that slow you down. We built tools to solve them.
Each team has its own metrics — getting a unified view of the entire support operation is painful.
Every headcount request needs data. Proving that support investment drives retention requires clear metrics.
Connecting daily support operations to company-level OKRs and board-level narratives.
Knowing when to hire, when to automate, and when to restructure requires forecasting, not gut feel.
Products
The simpli services that matter most for directors and vps and svps and evps.
Organisation-wide dashboards, forecasting, and trend analysis for board-level reporting.
Learn moreCustomer health scoring and sentiment trends that connect to retention and NPS narratives.
Learn moreQuality benchmarks across teams and regions — track consistency at scale.
Learn moreTheme discovery across the entire operation — understand what drives volume and where to invest.
Learn moreAutomation readiness data for strategic planning — know where AI will have the biggest impact.
Learn moreToolkit
Everything you need in your day-to-day, powered by the simpli platform.
High-level KPIs — ticket volume, CSAT, NPS, SLA compliance, cost per resolution — across the entire org.
Compare performance metrics across teams, regions, and channels in a single view.
Volume forecasts, staffing models, and scenario planning for headcount and budget decisions.
Pre-formatted executive summaries with the metrics and narratives that boards care about.
Measure the cost savings and efficiency gains from AI-powered tooling across your support operation.
Compare your support metrics against industry averages and best-in-class benchmarks.
Claude Skills
Claude Code skills built specifically for directors and vps and svps and evps. Run them directly from your terminal.
Generate a concise executive summary of support performance with key metrics, trends, and action items.
Compare performance across teams and regions with normalised metrics and recommendations.
Project ticket volume and staffing needs based on historical patterns and seasonal trends.
Generate a board-ready support report with KPIs, strategic highlights, and investment recommendations.
Explore AI capabilities tailored for your role and start your adoption journey.