Assist

Your AI copilot for every ticket.

Contextual suggestions combining KB articles, macros, and conversation history. Next-action recommendations and rich context panels for agents.

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Capabilities

Everything you need

Built for production. Designed for simplicity.

Contextual Suggestions

Get relevant KB articles, macros, and reply drafts based on the current conversation.

Next-Action Recommendations

AI-powered recommendations for the best next step with confidence scores and reasoning.

Context Panel

Rich context panel with customer history, similar tickets, and product information.

Learning from Feedback

Improve suggestions over time based on which recommendations agents accept or dismiss.

Multi-Source Intelligence

Combines KB, macros, ticket history, and customer data for comprehensive suggestions.

Provider Agnostic

Use any LiteLLM-supported model for generating suggestions.

Integration

Simple to use

Get contextual suggestions for a support conversation.

Full API Reference
assist_example.py
import httpx

resp = httpx.post("http://localhost:8010/api/v1/suggest", json={
    "messages": [
        {"role": "customer", "content": "How do I upgrade my plan?"},
    ],
    "customer_tier": "basic",
})

API

Endpoints

Clean REST APIs. No SDK required.

POST
/api/v1/suggest
Get contextual suggestions
POST
/api/v1/next-action
Get next-action recommendation
POST
/api/v1/context
Build context panel
GET
/health
Service health check

Learn more about Assist

Explore how this AI capability can transform your support operations.

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