QA
Automated quality assurance that scores conversations against configurable rubrics. Track agent performance, identify coaching opportunities, and ensure consistency.
Capabilities
Built for production. Designed for simplicity.
Score conversations against configurable quality rubrics with per-dimension breakdowns.
Track quality trends over time by agent, team, and topic. Identify coaching opportunities early.
Score every conversation automatically — not just a random sample. Find issues before customers complain.
Compare AI scores against human reviewers to continuously calibrate and improve scoring accuracy.
Evaluate empathy, accuracy, completeness, tone, and resolution quality independently.
Use any LiteLLM-supported model to power your quality evaluations.
import httpx
resp = httpx.post("http://localhost:8003/qa/score", json={
"messages": [
{"role": "customer", "content": "My order is late"},
{"role": "agent", "content": "I apologize for the delay..."}
],
})API
Clean REST APIs. No SDK required.
Explore how this AI capability can transform your support operations.