Sentiment
Keyword-based sentiment analysis with escalation risk detection. Track customer health across every interaction without LLM costs.
Capabilities
Built for production. Designed for simplicity.
Analyse customer messages for positive, negative, and neutral sentiment using keyword patterns.
Detect escalation signals in real-time. Flag at-risk conversations before they blow up.
Track sentiment trends over time by customer, product, and channel.
Analyse sentiment across thousands of conversations in a single API call.
Fast, deterministic keyword-based analysis. No API costs, no latency, no hallucination.
Define your own sentiment keywords and weights to match your domain and language.
import httpx
resp = httpx.post("http://localhost:8004/sentiment", json={
"text": "I've been waiting for three days and nobody has responded!",
})API
Clean REST APIs. No SDK required.
Explore how this AI capability can transform your support operations.