Triage

Classify, prioritise, and route — automatically.

LLM-powered ticket classification that assigns priority, category, and team in milliseconds. Stop manual sorting, start resolving.

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Capabilities

Everything you need

Built for production. Designed for simplicity.

Instant Classification

Analyse ticket content and assign priority, category, and routing in under 500ms using configurable LLM prompts.

Smart Tagging

Auto-generate relevant tags based on ticket content, customer history, and product area.

Intelligent Routing

Route tickets to the right team based on classification results, workload, and skill matching.

Custom Rules

Layer deterministic rules on top of LLM classification for business-critical routing logic.

Classification Analytics

Track accuracy, distribution, and trends across all classification dimensions over time.

Provider Agnostic

Swap between OpenAI, Anthropic, Azure, or any LiteLLM-supported provider with one config change.

Integration

Simple to use

Classify a support ticket and get priority, category, and routing.

Full API Reference
triage_example.py
import httpx

resp = httpx.post("http://localhost:8001/triage", json={
    "subject": "Cannot access billing portal",
    "body": "I've been locked out since Tuesday...",
    "channel": "email",
    "customer_tier": "enterprise",
})

result = resp.json()

API

Endpoints

Clean REST APIs. No SDK required.

POST
/triage
Classify a ticket
POST
/triage/batch
Classify multiple tickets
GET
/health
Service health check

Learn more about Triage

Explore how this AI capability can transform your support operations.

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