Simpli Benchmark
Performance baseline measurement and automation ROI tracking for support teams.
Benchmark captures the numbers you need before and after automation. Compute per-category baselines for handle time, CSAT, and resolution rates — then compare periods to prove ROI with real data.
Simpli Benchmark provides statistical baseline computation, before/after comparison, ROI estimation, and target setting for support operations.
Configuration
| Variable | Default | Description |
|---|---|---|
APP_PORT | 8016 | Server port |
LITELLM_MODEL | openai/gpt-5-mini | LLM model for analysis |
CONFIDENCE_LEVEL | 0.95 | Statistical confidence level |
CORS_ORIGINS | * | Allowed CORS origins (comma-separated) |
Start the server
simpli-benchmark serveAPI endpoints
All endpoints are under the /api/v1 prefix.
POST /api/v1/baseline
Compute performance baselines per category using real statistical computation (mean, median, P95).
POST /api/v1/compare
Compare two time periods (before/after automation) with change percentages.
POST /api/v1/roi
Estimate monthly and annual cost savings from automating specific case types.
POST /api/v1/targets
Generate performance targets based on current baselines and desired improvement.
GET /health
Health check.
Next steps
- Executive Reporting — Present ROI data to leadership