AI Support Guide

Simpli Simulate

Automation dry-run and sandbox testing for support teams.

Simulate lets you test automation before deploying it. Feed historical cases through proposed automation rules and measure predicted outcomes — resolution rate, confidence, and fallback rate — without any production risk.

Simpli Simulate provides dry-run testing, impact estimation, and rule validation for support automation.

Configuration

VariableDefaultDescription
APP_PORT8017Server port
LITELLM_MODELopenai/gpt-5-miniLLM model for simulation
MAX_CASES_PER_RUN1000Maximum cases per dry run
CORS_ORIGINS*Allowed CORS origins (comma-separated)

Start the server

simpli-simulate serve

API endpoints

All endpoints are under the /api/v1 prefix.

POST /api/v1/dry-run

Test automation rules against historical cases and see which would be automated.

POST /api/v1/impact

Estimate the impact of automation rules — cases automated, time saved, and risk cases.

POST /api/v1/validate-rule

Validate a single rule against sample cases — detect false positives and coverage gaps.

GET /health

Health check.

Next steps

On this page