Simpli Catalog
Case type playbook builder for support teams — resolution steps, required data, and automation feasibility.
Catalog turns your resolved cases into structured playbooks. Each playbook documents the case type, resolution steps, required data, escalation criteria, and automation feasibility — the recipe book that both human agents and AI follow.
Simpli Catalog provides playbook generation, validation, gap detection, and enrichment for support operations.
Configuration
| Variable | Default | Description |
|---|---|---|
APP_PORT | 8018 | Server port |
LITELLM_MODEL | openai/gpt-5-mini | LLM model for analysis |
CORS_ORIGINS | * | Allowed CORS origins (comma-separated) |
Start the server
simpli-catalog serveAPI endpoints
All endpoints are under the /api/v1 prefix.
POST /api/v1/generate
Generate structured playbooks from resolved case data.
POST /api/v1/validate
Validate a playbook against new cases — find missing steps and measure accuracy.
POST /api/v1/gaps
Find case types that don't have playbooks yet, prioritised by frequency.
POST /api/v1/enrich
Feed more resolved cases into an existing playbook to refine steps and coverage.
GET /health
Health check.
Next steps
- The Ticket Lifecycle — See how playbooks fit into resolution workflows
- Model Selection — Choose the right model for playbook generation