Simpli Pulse

Real-time support operations dashboard with volume forecasting and SLA monitoring.

Managers and directors need to know what's happening right now — not what happened last week. Pulse gives you live visibility into queue depth, SLA compliance, and volume forecasts so you can make staffing decisions before SLAs breach.

Simpli Pulse provides real-time visibility into support operations: queue depth, wait times, agent availability, SLA compliance, and volume forecasting.

Configuration

Variable	Default	Description
`APP_PORT`	`8000`	Server port
`APP_LOG_LEVEL`	`info`	Log level
`CORS_ORIGINS`	`*`	Allowed CORS origins

Start the server

simpli-pulse serve

API endpoints

GET `/metrics`

Current operational metrics snapshot.

Response:

{
  "queue_depth": 23,
  "avg_wait_time_minutes": 4.5,
  "active_agents": 12,
  "open_tickets": 156,
  "sla_compliance_pct": 94.2
}

GET `/forecast`

Volume forecast for upcoming hours.

Query parameters:

Param	Default	Range	Description
`hours`	24	1-168	Forecast horizon

Response:

{
  "horizon_hours": 24,
  "predicted_volume": [45, 52, 61, 58, 43, 38],
  "confidence_interval": [
    {"lower": 38, "upper": 52},
    {"lower": 44, "upper": 60}
  ]
}

GET `/sla`

SLA compliance status and breach predictions.

Response:

{
  "compliance_pct": 94.2,
  "at_risk_tickets": [1023, 1045],
  "breached_tickets": [998]
}

WebSocket `/live`

Real-time metrics stream via WebSocket.

const ws = new WebSocket("ws://localhost:8000/live");
ws.onmessage = (event) => {
  const data = JSON.parse(event.data);
  console.log(data); // {"type": "connected"} on connect
};

GET `/health`

Health check.

Next steps

Executive Reporting — Build leadership dashboards from Pulse data
Quality Improvement Loop — Track quality trends over time with Pulse metrics
Measuring Success — Use Pulse to prove ROI

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