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391 sourced numbers on customer support

The figures cited across reports, landscape guides, benchmarks, and dispatches — each traceable to its linked source and context. Repeated figures stay separate when their publication context differs. Copy a citation or share a number straight to LinkedIn.

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76%

Fin's self-reported average resolution rate (June 2026), up from ~25% at launch — measured as Intercom defines resolution

Intercom, 'From resolutions to outcomes', 2026 Insight: What "AI resolved 70% of tickets" actually means

85%

the resolution rate Fin markets — but only across its 10 best-performing industries (98.2% in software/tech)

Fin by Intercom, published benchmarks Insight: What "AI resolved 70% of tickets" actually means

80%

of common issues Gartner predicts agentic AI will resolve autonomously by 2029 — a forecast, not a measurement

Gartner, 2025 Insight: What "AI resolved 70% of tickets" actually means

~2%

of customer conversations are ever reviewed under traditional manual QA

Zendesk QA (Klaus) Insight: Running QA when AI writes half the replies

+34%

productivity gain for the least-experienced agents using a gen-AI assistant (vs +14% on average)

Brynjolfsson, Li & Raymond (NBER, 2023) Insight: Running QA when AI writes half the replies

69%

of agents say it's hard to balance speed with quality — the exact tension AI-era QA has to referee

Salesforce State of Service, 2024 Insight: Running QA when AI writes half the replies

88%

the internal quality-score benchmark from a survey of 4,000+ support professionals

Klaus/Intercom, Customer Service Quality Benchmark Report 2023 Insight: Running QA when AI writes half the replies

14%

of customer service issues are fully resolved in self-service — even though 73% of customers start there

Gartner, 2024 Insight: Deflection is a vanity metric

43%

of customers who tried self-service couldn't find content relevant to their issue; 45% felt the company didn't understand what they wanted

Gartner, 2024 Insight: Deflection is a vanity metric

63%

of customers would switch to a competitor after a single bad experience

Zendesk CX Trends 2025 Insight: Deflection is a vanity metric

64%

of customers would prefer that companies didn't use AI for customer service

Gartner, 2024 Insight: Your CSAT went up and your customers trust you less

53%

would consider switching to a competitor if they learned a company uses AI for customer service

Gartner, 2024 Insight: Your CSAT went up and your customers trust you less

63%

would switch to a competitor after a single bad experience

Zendesk CX Trends 2025 Insight: Your CSAT went up and your customers trust you less

32%

would walk away from a brand they love after just one bad experience

PwC, Experience Is Everything, 2018 Insight: Your CSAT went up and your customers trust you less

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