Benchmark

Prove ROI with real numbers.

Performance baseline measurement and automation ROI tracking. Compute per-category baselines and compare periods to prove impact with data.

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Capabilities

Everything you need

Built for production. Designed for simplicity.

Statistical Baselines

Compute per-category baselines for handle time, CSAT, and resolution rates with real statistics.

Before/After Comparison

Compare two time periods with change percentages and statistical significance.

ROI Estimation

Estimate monthly and annual cost savings from automating specific case types.

Target Setting

Generate performance targets based on current baselines and desired improvement.

Trend Tracking

Track how baselines shift over time as you roll out automation.

Executive Reports

Pre-formatted ROI reports ready for leadership presentations.

Integration

Simple to use

Compute performance baselines from support data.

Full API Reference
benchmark_example.py
import httpx

resp = httpx.post("http://localhost:8016/api/v1/baseline", json={
    "cases": [
        {"category": "billing", "handle_time_minutes": 12, "csat": 4.2},
    ],
})

API

Endpoints

Clean REST APIs. No SDK required.

POST
/api/v1/baseline
Compute baselines
POST
/api/v1/compare
Compare periods
POST
/api/v1/roi
Estimate ROI
POST
/api/v1/targets
Generate targets
GET
/health
Service health check

Learn more about Benchmark

Explore how this AI capability can transform your support operations.

Read the Guide Industry Reports