Catalog

Your playbook for every case type.

Case type playbook builder for support teams. Document resolution steps, required data, and automation feasibility — the recipe book for humans and AI.

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Capabilities

Everything you need

Built for production. Designed for simplicity.

Playbook Generation

Generate structured playbooks from resolved case data automatically.

Validation

Validate playbooks against new cases — find missing steps and measure accuracy.

Gap Detection

Find case types that don't have playbooks yet, prioritised by frequency.

Enrichment

Feed more resolved cases into existing playbooks to refine steps and coverage.

Coverage Tracking

Track playbook coverage across all case types.

Automation Mapping

Map each playbook step to automation feasibility.

Integration

Simple to use

Generate playbooks from resolved support cases.

Full API Reference
catalog_example.py
import httpx

resp = httpx.post("http://localhost:8018/api/v1/generate", json={
    "resolved_cases": [
        {"category": "billing_dispute", "resolution_steps": ["Verified charge", "Issued refund"]},
    ],
})

API

Endpoints

Clean REST APIs. No SDK required.

POST
/api/v1/generate
Generate playbooks
POST
/api/v1/validate
Validate playbooks
POST
/api/v1/gaps
Find gaps
POST
/api/v1/enrich
Enrich playbooks
GET
/health
Service health check

Learn more about Catalog

Explore how this AI capability can transform your support operations.

Read the Guide Industry Reports