Simulate

Test automation before you ship.

Dry-run automation rules against historical cases. Measure predicted resolution rates, confidence, and fallback rates without production risk.

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Capabilities

Everything you need

Built for production. Designed for simplicity.

Dry-Run Testing

Test automation rules against historical cases and see which would be automated.

Impact Estimation

Estimate cases automated, time saved, and risk cases before going live.

Rule Validation

Validate rules against sample cases to detect false positives and coverage gaps.

Confidence Scoring

Get confidence scores for each automated case to set appropriate thresholds.

Threshold Tuning

Experiment with different confidence thresholds to find the right balance.

Risk Assessment

Identify high-risk cases that should always route to human agents.

Integration

Simple to use

Test automation rules against historical cases.

Full API Reference
simulate_example.py
import httpx

resp = httpx.post("http://localhost:8017/api/v1/dry-run", json={
    "rules": [{"condition": "category == 'password_reset'", "action": "auto_resolve"}],
    "cases": [{"subject": "Reset my password", "category": "password_reset"}],
})

API

Endpoints

Clean REST APIs. No SDK required.

POST
/api/v1/dry-run
Test automation rules
POST
/api/v1/impact
Estimate impact
POST
/api/v1/validate-rule
Validate a rule
GET
/health
Service health check

Learn more about Simulate

Explore how this AI capability can transform your support operations.

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