The statistics library
391 sourced numbers on customer support
The figures cited across reports, landscape guides, benchmarks, and dispatches — each traceable to its linked source and context. Repeated figures stay separate when their publication context differs. Copy a citation or share a number straight to LinkedIn.
391 numbers
76%
85%
80%
~2%
+34%
69%
88%
14%
43%
63%
64%
53%
63%
32%
76.7
76.9
80
78
76
68
88%
89%
< 40 seconds (strong); ~2 min average
20-80 seconds
7-12 hours (average); < 4 hours (top performers)
< 60 minutes (target)
7 hours 4 minutes
16 minutes
82 hours (3 days 10 hours)
43 hours (1 day 19 hours)
17 hours
70%
78%
76%
71%
65%
80%+
50%-90%
6 min 10 sec
3-5 min
4 min 45 sec
6.6 min
7-10 min
5-7 min
6-8 min
$1.84
$13.50
$17-25
The Support Brief
The most useful new numbers, sourced in one monthly issue.
Monthly. No ads. Unsubscribe anytime. Privacy