The statistics library
391 sourced numbers on customer support
The figures cited across reports, landscape guides, benchmarks, and dispatches — each traceable to its linked source and context. Repeated figures stay separate when their publication context differs. Copy a citation or share a number straight to LinkedIn.
391 numbers
$8-15
$10-16
$0.50
57% of leaders expect up to +20% over 1-2 years
14%
~45%
40-60%
~45% (median), ~65% (top quartile)
~23%
17%
37%
44%
27%
12%
88%
90%+
~70%
~90%
2-5%
4.0+ (of 5)
5.5+ (of 7)
80%+
5.99 (of 7)
68
68
63
61
41
37
+17
8%
7%
3%
9%
Under 5% (exceptional) to 5-8% (acceptable)
Up to 10%
7%
5.91%
28 seconds
80% of calls within 20 seconds (traditional "80/20" target)
8.7 seconds (down 13% YoY)
90% answered within 15 seconds (target; 95% within 20 sec)
45 seconds
72 seconds
115 seconds
130 seconds
228 seconds (3 min 48 sec)
1
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