The statistics library
391 sourced numbers on customer support
The figures cited across reports, landscape guides, benchmarks, and dispatches — each traceable to its linked source and context. Repeated figures stay separate when their publication context differs. Copy a citation or share a number straight to LinkedIn.
391 numbers
7.64%
27.52%
26.29%
~15% (long tail from 4-8% up to 40%+)
20-25%
40-50%
10-30% (good); >30% (excellent)
Under 5%
5-12%
Over 20%
6-12%
Under 15%
Under 10%
Under 5%
17.5% (record high)
15.1%
101%
~101%
108%
102%
97% (bottom quartile) to 111% (top quartile)
118%
108%
97%
5-15%
8-9%
< 10%
> 20% (red flag)
≤ 15%
≤ 12%
≤ 7%
28% → < 12% (after IVR fix)
4-8 months
2-8 months
2-4 weeks
60 days → 15 days
2 weeks
3 months
6 months
1 year
< 50%
< 25% pass^8
+29 percentage points
+37 percentage points
$19
$55
$115
$39
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