The statistics library
391 sourced numbers on customer support
The figures cited across reports, landscape guides, benchmarks, and dispatches — each traceable to its linked source and context. Repeated figures stay separate when their publication context differs. Copy a citation or share a number straight to LinkedIn.
185 numbersClear search and filters
17.5% (record high)
15.1%
101%
~101%
108%
102%
97% (bottom quartile) to 111% (top quartile)
118%
108%
97%
5-15%
8-9%
< 10%
> 20% (red flag)
≤ 15%
≤ 12%
≤ 7%
28% → < 12% (after IVR fix)
4-8 months
2-8 months
2-4 weeks
60 days → 15 days
2 weeks
3 months
6 months
1 year
< 50%
< 25% pass^8
+29 percentage points
+37 percentage points
$19
$55
$115
$39
$99
$139
$0.99 / outcome
$29 / agent / month
$35 / agent / month
$50 / agent / month
$27 / month for 30; then $1.50 each
The Support Brief
The most useful new numbers, sourced in one monthly issue.
Monthly. No ads. Unsubscribe anytime. Privacy